Privacy Policy

1.Who We Are

Business Name: eComHelp
Operated By: S G Enterprises
Country of Operation: India
Contact: support@ecomhelp.in · WhatsApp +91 92668 48660

eComHelp is a privately-owned consultancy and service platform. We are not affiliated with, endorsed by, or connected to any Government ministry, department, or authority.

2.Information We Collect

We collect personal information that is necessary to deliver our services. The specific information collected depends on the service you opt for.

2.1Personal Details

• Full name
• Mobile number
• Email address
• Billing address
• Date of birth (where required)

2.2Identity & Business Documents

When required for specific services (such as registrations or compliance filings):

• Passport-size photograph
• Business address proof (electricity bill, rent agreement, etc.)
• Bank account details (for compliance filings, not for storage)
• GSTIN (if applicable)
• Business registration documents (Partnership Deed, MOA/AOA, etc.)
• Other documents required for specific compliance filings

2.3Service-Specific Data

Depending on the service:

• For Ads Management: Access to your ad accounts (Google, Meta, Amazon), business goals, target audience information, brand assets
• For Marketplace Services: Access to your seller accounts, product information, sales data
• For Shopify Services: Access to your Shopify store admin, product catalog, store performance data
• For Tracking Services: Access to your website, analytics platforms, tag management systems

2.4Payment Information

Payments are processed through secure third-party payment gateways (such as Razorpay). We do not store your credit card numbers, debit card numbers, CVV, or banking credentials on our servers. The payment gateway has its own privacy policy that governs this data.

2.5Communication Data

Information shared through forms, email, WhatsApp, phone calls, video meetings, or any other communication channel for service coordination, support, and updates.

2.6Technical Data

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website
• Cookie data (see Section 10 on Cookies)

This data is used for analytics, security, and improving website performance.

3.Why We Collect This Information

We collect and process your information strictly for the following purposes:

• Service Delivery: To deliver the services you have purchased
• Application Processing: To prepare and submit applications on your behalf (where applicable)
• Communication: To send service updates, document requirements, verification requests, and support responses
• Legal Compliance: To comply with applicable laws, including tax records, KYC requirements, and regulatory filings
• Fraud Prevention: To detect and prevent fraud, misuse, or unauthorized activity
• Service Improvement: To analyze website usage and improve our service offerings
• Business Operations: For accounting, invoicing, and internal record-keeping

We process personal data only for the purposes mentioned above. We do not use your data for any purpose that is not consistent with these uses.

4.Your Rights Under the DPDP Act, 2023

Under the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data:

4.1Right to Access

You have the right to know what personal information we hold about you.

4.2Right to Correction

You have the right to request correction of inaccurate or incomplete personal information.

4.3Right to Erasure

You have the right to request deletion of your personal information, subject to our legal obligation to retain certain records (see Section 6 on Retention).

4.4Right to Grievance Redressal

You have the right to file a grievance regarding the processing of your personal data. See Section 13 for our Grievance Officer details.

4.5Right to Withdraw Consent

You may withdraw your consent for processing your data at any time. However, this may affect our ability to continue providing services to you.

5.Sharing of Information

We may share your information only with:

5.1Service Providers

Trusted third parties that help us deliver services:

• Payment gateways (e.g., Razorpay)
• Cloud storage and CRM providers
• Email service providers
• WhatsApp Business API providers
• Analytics tools (Google Analytics, etc.)

All third-party service providers are bound by confidentiality obligations and data protection requirements.

5.2Government & Regulatory Authorities

When legally required, including but not limited to:

• Income Tax Department
• GST Department
• Ministry of MSME
• Other regulatory bodies

5.3Professional Partners

Qualified third-party professionals (chartered accountants, lawyers, compliance specialists) who help us deliver specific services, under strict confidentiality.

5.4Legal Requirements

In response to a valid court order, subpoena, or government request.

6.Data Retention

We retain personal information only for as long as necessary for:

• Active Service Delivery: Throughout the period of engagement
• Legal & Tax Records: Up to 7 years from the date of last transaction, as per Indian tax and accounting laws
• Compliance Records: Up to 8 years from filing date, where required by specific regulations
• Dispute Resolution: Until the resolution of any active dispute or legal claim
• Marketing Communications: Until you withdraw consent

After the retention period, we securely delete or anonymize the data.

7.Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information:

• Encryption: SSL/TLS encryption for data in transit
• Secure Storage: Restricted-access servers and cloud platforms
• Access Controls: Personal data accessible only to authorized personnel on a need-to-know basis
• Regular Audits: Periodic security reviews of our systems and processes
• Confidentiality Agreements: All employees and partners sign data confidentiality agreements

However, no system can guarantee 100% security. In the event of a data breach involving your personal information, we will notify you and the relevant authorities as required by law.

8.International Data Transfers

Some of the third-party services we use (such as Google Workspace, cloud storage, and analytics tools) may store data on servers located outside India. In such cases:

• We ensure these service providers comply with internationally recognized data protection standards
• We do not transfer your data outside India for any purpose other than service delivery and operational requirements
• All international transfers comply with applicable Indian laws

9.Communication

We may contact you via:

• Email: For service updates, document requests, invoices, and support
• WhatsApp: For service coordination, real-time updates, and verification
• Phone: For voice support and time-sensitive verification

We do not send promotional or marketing communications unless you have explicitly opted in to receive them. You can opt out of promotional communications at any time by emailing support@ecomhelp.in.

Service-related communications (order updates, document requests, invoices) are operational in nature and cannot be opted out of as long as you are an active customer.

10.Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies for:

• Website functionality (essential cookies)
• Analytics (understanding how visitors use our site)
• Marketing (showing relevant ads on other platforms)

You can control cookie preferences through your browser settings. Note that disabling essential cookies may affect website functionality.

We use the following third-party tools that may set cookies:

• Google Analytics
• Meta Pixel (Facebook)
• WhatsApp Business
• Razorpay (for payment processing)

Each of these has its own privacy policy that governs cookie usage.

11.Children's Data

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will delete it immediately.

12.Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Changes in applicable laws
• Best practices in data protection

The latest version will always be available on this page with the updated date. We encourage you to review this policy periodically.

Material changes will be notified to active customers via email.

13.Grievance Officer

In compliance with the DPDP Act, 2023 and the Information Technology Act, 2000, we are in the process of appointing a designated Grievance Officer to address your data privacy concerns. Until a named officer is appointed, all data privacy grievances may be directed to our support team using the contact details below.

Once a designated Grievance Officer is appointed, this section will be updated with their name and direct contact details.

14.Contact Us

For any questions or concerns regarding this Privacy Policy or how we handle your data: